Sony's Authorized Technical Service Center
We manage, on behalf of Sony, a network of authorised technical service centres across Italy.
On this page you can find the nearest Sony service centre and contact it to request support for your Sony product, whether under warranty or out of warranty.
Sony products we service
The Sony service centres managed by CAT Electronic handle televisions, cameras, soundbars, headphones, and audio/video products in general.
Our technicians follow the technical procedures provided by the manufacturer and use parts that comply with Sony standards, to ensure reliable repairs both under and out of warranty.
How to request Sony service
To request assistance for a Sony product, we recommend following these steps:
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Collect your product details
Keep the exact model number and serial number of your product handy and, if it is still under warranty, the proof of purchase (receipt or invoice). -
Find the nearest service centre
Use the map on this page to locate the most convenient Sony service centre for you. -
Contact the centre directly
By clicking on the map markers you can view the centre’s contact details (phone number and, where available, email address).
Contact the service centre directly to arrange how your TV will be handled and to receive information on timing and procedures.
Frequently asked questions on Sony's services
Do I always need a receipt to request Sony service?
For warranty repairs, proof of purchase is always required in order to verify the purchase date and coverage conditions. For out-of-warranty repairs, the receipt is not mandatory, but it may help reconstruct the TV’s service history. Without proof of purchase, the product cannot be handled as a warranty case.
Can I freely choose a Sony service center?
Yes. You can contact the Sony service centre that is most convenient for you among those shown on the map. The centre will provide all operational instructions for handling your request.
How long does a Sony repair usually take?
Timing depends on the type of fault and the availability of spare parts. After the first contact, the service centre will inform you of the estimated time for diagnosis and any repair.
How can I check whether my Sony product is still under warranty?
The warranty duration is stated in the product documentation. You can check the purchase date on the receipt or invoice and share it with the service centre, which will help you confirm whether your product is still within the coverage period.
